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Application Support Analyst II (3889) in Laguna Beach, CA at Xome

Date Posted: 11/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/22/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



XOME: WHO WE ARE

A subsidiary of Nationstar Mortgage founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Real Estate Digital, Quantarium, GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at www.xome.com

MEET OUR TEAM

Xome:

Our Xome teams in Dallas, Orange County, and Seattle are building next-generation real estate software and service solutions. We put our customers first, are action-biased, and when we fail – we fail fast and move forward. There is no shortage of opportunity for exciting challenges and career growth. Learn more at https://www.xome.com/  

WHAT YOU'LL DO: POSITION OVERVIEW

This role will work with our clients who represent the largest real estate companies in the United States and our internal technical teams to identify, diagnose and solve issues related to our software products.

This is a growth oriented role, where you will resolve web or CRM based issues of increasing difficulty as your knowledge grows, acquiring programming and database skills on the job. This role can funnel in many directions with us, including QA, Database, and Applications Development - we love to promote from within, and we'll teach you the skills to continue moving your career forward.
 

  • Be a point of contact for customer support on Xome’s Transaction Management products
  • Site implementation and set up
  • User Training
  • Troubleshoot and resolve user issues

WHO YOU ARE: EXPERIENCE AND SKILLS REQUIREMENTS

  • 2+ years' professional experience in software/technical support. Must have some application or software support experience (not exclusively user or hardware support)
  • Must be familiar with any facet of the buying and selling of real estate. Experience with mortgage lending a plus
  • Must be knowledgeable with JIRA, or other Agile Methodology support software. Knowledge of SQL is a big help as well.
  • Strong experience with Excel reporting
  • Ability to interface with Account Managers and client help desks to document issues and facilitate resolution
  • MUST be located in Southern California


Job Requisition ID:

3889

Job Category:

Information Technology

Primary Location City:

Aliso Viejo

Primary Location Region:

California

Primary Location Postal Code:

92656

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No