AVP - Client Relationship Management (3567) in Irving, TX at Mr. Cooper

Date Posted: 9/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Meet / exceed agreed up upon Performance Goals / Objectives /Key Metrics for assigned area of responsibility to include overall channel financial performance as well as Suspended Cycle Time, Aged Pipeline, FPP Rates, File Delivery Improvement and overall Client Satisfaction.

Work closely with Mr. Cooper Correspondent sales team to ensure we are executing to “One Team One Vision” to present a single, unified presence to our Lenders.

Manages Lender client loan pipelines through use of pipeline reports and other tools to meet or exceed established turn time SLAs (Suspended Cycle Time, Aged Pipeline %s, etc.) Achieve excellent client satisfaction scores in part through strong client relations coupled with industry leading turn times.

Interact with Lenders and Mr. Cooper’s sales team on complex or unique issues and problems to effectively resolve.

Ensure appropriate staffing levels are maintained and that all team members receive appropriate training & development to successfully discharge their job responsibilities. Administer performance management of all personnel to include the development & implementation of position accountabilities, goals & performance metrics focusing on the maximization of business value and periodic performance reporting for all personnel. Develop and implement process flows / policies & procedures to insure that correspondent purchased loan production meets Nationstar’s credit risk and quality guidelines as well as meeting established client SLAs.

Manage expenditures within budgeted levels while ensuring superior client service delivery. All other responsibilities as assigned.

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

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