Community Manager/Senior Principal (3443) in Coppell, TX at Mr. Cooper

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Community Manager/Senior Principal

Corporate Communications


Dallas, Texas

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Corporate Communications Community Manager plays a vital role in elevating the Mr. Cooper customer service experience across social media channels. By identifying proactive opportunities to engage with customers and potential customers in positive brand experiences, this accomplished mortgage professional has the ability to develop brand advocates and create a healthy and engaged social media community for Mr. Cooper.

Roles & Responsibilities:

  • Serving as the face of the Mr. Cooper brand on social media, this role requires a seasoned mortgage professional to position themselves as a creditable, approachable and trusted source for any and all mortgage inquiries

  • Develop and execute high-touch social media engagements using the Mr. Cooper brand voice to create, nurture and protect customer relationships

  • Analyze customer situations, research and provide deep mortgage knowledge to determine customer needs on a case by case basis, offering beyond satisfactory customer resolutions

  • Identify opportunities for social media channel growth by leveraging customer interactions across social media, helping to influence content strategy

  • Conduct social media listening to track key consumer conversations and mine for opportunities to insert the Mr. Cooper brand into relevant conversations

  • Analyze social media data to tailor proactive content to align with the interests of specified audiences, using the Mr. Cooper brand voice to add value and create meaningful conversation, driving brand awareness

  • As needed, work with other internal teams to ensure exemplary customer service across social media

Core Requirements:

  • 10 to 15 years of experience in mortgage lending
  • Passion for putting customers first, with a proven history of exemplary customer service
  • Strong writing skills with an understanding of social media 
  • Exceptional communication skills. The candidate must be able to take ownership and be accountable for, and on behalf of the brand on social media
  • This candidate must have polished interpersonal skills, with the ability to integrate servicing goals with social media strategies
  • Ability to manage time and effectively prioritize and balance multiple initiatives

Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer.

Job Requisition ID:


Job Category:

Marketing & Communications

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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