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Contract Recovery Specialist I (4334) in Lewisville, TX at Mr. Cooper

Date Posted: 1/12/2019

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Contract Recovery Specialist is responsible for validating the claim amount, evaluating any discrepancies between advances made, claims filed and amounts received, and determining the root cause for all losses by Department & Activity.  Responsibilities also include reviewing contracts, identifying all potential bill-back items and recovering or minimizing losses associated with servicing activities including Claims and Repurchase.


  • Perform loss analysis for the Claims Department to determine why advances were not recovered on home mortgage foreclosures, DILs, and Short Sales.
  • Perform analysis of all LSAMS transactions relating to advances and expenses on zero UPB loans and reconcile to all Claim funds and Third Party funds received.
  • Specialist makes c/o decision based on recoverability.  If recoverable from 3rd party, pursue claim.  If not, added to c/o list.
  • Review and work closely with business units to gather necessary information and documentation in order to file a claim on errors caused by a prior servicer or vendor.
  • Preliminary review of incoming submissions from internal business units in a SharePoint environment.
  • Create formal write up for each claim submission.  Will include explanation and timeline of events, contractual breach, and summarize Nationstar's position regarding loss and responsibility.
  • Review and research offshore team inquiries related to information provided or documentation required to support a claim.
  • Effectively builds strong relationships with team and manager. Generally goes beyond the basic requirements and work performed adds value to the organization.


  • 4 year degree with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. High school diploma or state accepted equivalency is required.
  • 1 - 2 year’s mortgage servicing, origination or the financial industry experience.
  • Good written, verbal, and interpersonal.
  • Ability to communicate among technical and non-technical employees.
  • A customer driven approach and good customer management skills.
  • Ability to work under little to limited supervision.
  • Ability to multi-task and be highly organized.
  • Working knowledge of LSAMS transaction histories and loan servicing timelines a plus.

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United States of America

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Mr. Cooper

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