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Desktop Technician I (5010) in Santa Ana, CA at Mr. Cooper

Date Posted: 11/28/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Santa Ana, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/28/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Summary:

The Desktop Technician I assists staff with technical support of desktop computers, thin clients applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users Mr. Cooper IT staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
 


ESSENTIAL JOB FUNCTIONS

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, Citrix thin clients, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Orders computer supplies.


FUNCTIONAL JOB COMPETENCIES

Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

REQUIRED EDUCATION/EXPERIENCE

  • High school diploma or equivalent required. Associate’s degree with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • MCP and/or A+ certifications are preferred.
  • 1-2 years of experience


Job Requisition ID:

5010

Job Category:

Information Technology

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Corporate

Additional Posting Location(s):

Alternate Requisition:

No