Operations Manager (1022) in Highlands Ranch, CO at Xome

Date Posted: 1/10/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Real Estate Digital, Quantarium, GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at www.xome.com. 


Our Xome teams in Dallas, Orange County, and Seattle are building next-generation real estate software and service solutions. We put our customers first, are action-biased, and when we fail – we fail fast and move forward. There is no shortage of opportunity for exciting challenges and career growth. Learn more at https://www.xome.com/  


  • Responsible for the training, development and performance reviews of all employees within the Xome Customer Service Call Center and Sales groups.
  • Responsible for the leadership of the staff members to promptly and effectively handle the daily operations.
  • Ensure that staff members are adhering to all government servicing and disclosure laws including Right to Privacy, ECOA and RESPA.
  • rack and report productivity of the units as required by management.
  • Ensure accurate and consistent records management.
  • Maintain strong customer confidence through a constant improvement process with staff.
  • Ensure that staff members understand the focus on customer retention when handling customer questions, concerns.
  • Maintain awareness of the real estate industry and make recommendations to management as appropriate.
  • Handle all escalated customer service issues to the satisfaction of all parties.
  • Manage and control costs and maintain adherence to cost center budgets.
  • Maintain call volumes to meet goals set for department.
  • Responsible for prompt and accurate response to customer’s auction questions and concerns.
  • Assists customers with registration issues and other account maintenance requests.
  • Input data and verify information as it pertains to potential auction activities.
  • Provide customers with information about HomeSearch.com products and services to generate additional revenue through cross-sell/up-sell opportunities.
  • Create a schedule to ensure proper phone coverage.
  • Perform some evening and weekend work to ensure quality and functionality of the website.


  • 4 year degree preferred; high school diploma or equivalent required.
  • Must have a thorough understanding of call center operations and a history of success in leading customer support and sales teams
  • Must have 1+ years' prior experience in a formal management position leading teams
  • Prior experience in mortgage or real estate strongly preferred


  • Competitive PTO (21-31 days based on position) designed for exceptional work-life balance
  • Company match 401k plans designed for a successful future
  • Comprehensive and diverse health benefit options designed for healthy, happy employees
  • Employee-focused culture with casual dress-code, monthly events, semi-annual reviews & goal-setting, and leaders who invest in their teams


  • Recruiting contacts qualified candidates (requirements above) as soon as possible for a phone interview. If your application is no longer being considered, you will be notified via email.

Interested candidates only please, third party/agency applications will not be considered.

NSM is committed to the principles of equal employment opportunity and affirmative action. Our goal at NSM is to recruit, hire, and maintain a diverse workforce. Equal employment opportunity is good business as well as being the law and applies to all areas of employment, including recruitment, selection, hiring, training, transfer, promotion, termination, compensation, benefits and all other terms and conditions of employment.

As an equal opportunity employer, NSM does not discriminate in its employment decisions on the basis of race, religion, color, national origin, ancestry, citizenship, genetic information, gender, pregnancy, sexual orientation, gender identity, medical condition, age, military status, physical or mental disability, marital status, or on any other basis that would be in violation of federal, state or local law. Furthermore, NSM will make reasonable accommodations for individuals with disabilities who are qualified to perform the essential functions of the job with or without reasonable accommodation.

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Primary Location City:

Highlands Ranch

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United States of America

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