Product Analyst - Mobile (3478) in Coppell, TX at Mr. Cooper

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

We are looking for a Product Analyst who can jump into the mobile team and make an impact quickly. The Product Analyst can expect to be a subject matter expert for the product’s various stakeholders, manage customer feedback, monitor usage trends, test new releases and size and shape new product opportunities. As this small team continues to grow there's also an opportunity to help shape and guide its expansion through mentorship and advocacy across the company. We hope you'll join us!

Roles & Responsibilities:

  • Write stories and help keep the product backlog in logical work groupings and sequences based on business priority
  • Manage outreach to and feedback from app users to inform the development process
  • Validate and test new features and app versions to support a continuous release process
  • Communicate product releases to the customer support teams
  • Help train customer support teams to better support mobile app users
  • Monitor production issues and escalate accordingly to see the issue through to resolution
  • Maintain regular reporting of key metrics
  • Synthesize and communicating insights during the product development process
  • Work with engineering to implement, document, validate, and monitor our logging and metrics

Core Requirements:

  • Bachelor’s degree from an accredited college or university
  • Preferred: 3+ years of customer support experience in mortgage servicing, mortgage originations or similar financial services
  • Passion for great customer service and mobile apps
  • Interest in data and using metrics to make product decisions
  • You are a self-starter: You drive projects with minimal guidance and focus on high impact work
  • Strong communicator: You effectively synthesize, visualize, and communicate your ideas to others

Job Requisition ID:


Job Category:

Marketing & Communications

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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