Agent Relationship Specialist II (2742) in Lewisville, TX at Xome

Date Posted: 5/11/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Agent Relationship Specialist

Location: Lewisville, Texas

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Quantarium, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at 

Our Xome teams in Pittsburgh, Dallas, Orange County, Denver, and Seattle are building next-generation real estate software and service solutions. We put our customers first, are action-biased, and when we fail – we fail fast and move forward. There is no shortage of opportunity for exciting challenges and career growth. Learn more at 

The Agent Relationship Specialist is responsible for managing approximately 250-350 assets and relationships via our client recording system. The Agent Relationship Specialist will be reporting to the Manager of Agent Relationships.

Roles & Responsibilities:

Manage Relationships

•         Via systems of record, partner with the Xome real estate agent to ensure client needs are met in a timely manner

•         Regularly consult with realtors regarding performance and marketing strategies to drive timely conversion of assets

•         Maintain the current status of properties and customers with real estate agents in regards to marketing efforts, showings, etc.

•         Maintain relationship with clients and vendors throughout the process in an assigned territory

•         Highlight company benefits to our clients and vendors regarding our program, maintain invested interest

Manage Assets (Traditional Listings)

•         Manage 250-350 real estate assets at a time, while providing best in class customer service

•         Make decisions regarding property marketing strategies, real estate agent assignment and offer negotiations on traditional assets

Research, Analyze, and Improve Decision Making

•         Gather and analyze complex data to develop clear and logical marketing strategies

•         Prepare a monthly projections report detailing the number of sales, sale dates and estimate of losses

•         Provide feedback to leadership relative to process improvements, challenges, and demonstrate leadership skills within peer group

Core Requirements:

•         Minimum of two years' experience in real estate, loss mitigation,  or any combination thereof. Many of our highly successful Agent Relationship Managers have transitioned from prior backgrounds as Loss Mitigation Specialists, Real Estate Agents and Brokers, Short Sale Negotiators, Auction Specialists, Mortgage Processors, and Sales Representatives – just to name a few!

•         Proven track record of meeting goals and timelines in a fast-paced environment, while maintaining a high level of emphasis on detail and compliance

•         Efficient in using Microsoft Excel and Microsoft Office Suite with the ability to learn new software packages as needed

•         Qualified candidates are internally driven to succeed and have a track record of exceeding performance targets and goals in previous positions, regardless of challenges or obstacles

•         Graduation from a four-year college or university, or the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the position. High school education or equivalent required. 

•         Prior sales or related experience preferred

NSM is committed to the principles of equal employment opportunity and affirmative action. Our goal at NSM is to recruit, hire, and maintain a diverse workforce. Equal employment opportunity is good business as well as being the law and applies to all areas of employment, including recruitment, selection, hiring, training, transfer, promotion, termination, compensation, benefits and all other terms and conditions of employment.

As an equal opportunity employer, NSM does not discriminate in its employment decisions on the basis of race, religion, color, national origin, ancestry, citizenship, genetic information, gender, pregnancy, sexual orientation, gender identity, medical condition, age, military status, physical or mental disability, marital status, or on any other basis that would be in violation of federal, state or local law. Furthermore, NSM will make reasonable accommodations for individuals with disabilities who are qualified to perform the essential functions of the job with or without reasonable accommodation.

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Account Management

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United States of America

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