Appraisal Customer Service Associate I (2500) in Coraopolis, PA at Xome

Date Posted: 3/13/2018

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

Appraisal Customer Service Associate I

Location: Coraopolis, Pennsylvania

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Quantarium, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at 

Our Xome teams in Pittsburgh, Dallas, Orange County, Denver, and Seattle are building next-generation real estate software and service solutions. We put our customers first, are action-biased, and when we fail – we fail fast and move forward. There is no shortage of opportunity for exciting challenges and career growth. Learn more at 

The Appraisal Customer Service Associate I is responsible for locating and assigning Appraisers our client orders anywhere in the nation. Reporting to the Manager of Appraisal Operations the Appraisal Customer Service Associate I will ensure all orders are completed on time and in compliance.

Roles & Responsibilities:

•  Use proprietary system to locate qualified field appraisers to complete appraisal orders across the US. Once an appraiser is located, the order must be assigned and documented.

•        Utilizes a daily work in progress report and the call system, to insure the resolution of internal calls and the timely processing of client appraisal orders.

•        Regularly communicates with clients and company departments via phone, email and by entering order status notes into the order management platform.

•        Delivers superior customer service, effectively communicates via email and phone, manages their work utilizing reports, and effectively communicates order status with other departments.|

Core Requirements:

•        1-2 year’s of valuations experience highly preferred but will also consider experience in title, escrow, and settlements.

•        High School diploma or state accepted equivalent required.

•        Proficient in Microsoft Office Suite.

•        Customer service mindset.

•        Ability to work independently and within a team environment.


NSM is committed to the principles of equal employment opportunity and affirmative action. Our goal at NSM is to recruit, hire, and maintain a diverse workforce. Equal employment opportunity is good business as well as being the law and applies to all areas of employment, including recruitment, selection, hiring, training, transfer, promotion, termination, compensation, benefits and all other terms and conditions of employment.

As an equal opportunity employer, NSM does not discriminate in its employment decisions on the basis of race, religion, color, national origin, ancestry, citizenship, genetic information, gender, pregnancy, sexual orientation, gender identity, medical condition, age, military status, physical or mental disability, marital status, or on any other basis that would be in violation of federal, state or local law. Furthermore, NSM will make reasonable accommodations for individuals with disabilities who are qualified to perform the essential functions of the job with or without reasonable accommodation.

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