AVP Planning & Forecasting (3717) in Dallas, TX at Mr. Cooper

Date Posted: 7/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
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Job Description

Ready to be a Cooper too? This might just be right up your alley!


•Coordinate and execute on projects and reports with business partners, IT, vendors and senior management
•Map out current processes, identify disconnects and re-engineer processes to gain efficiencies
•Manage Weekly & Monthly Staffing plans for both inbound and Outbound Demand
•Develop ad hoc reports to help the business understand current operational performance
•Pull data and perform second-level operational analysis to determine opportunities to optimize effectiveness and efficiency
•Work with Senior Operations Management to understand data and analysis, allowing them to make suggested improvements based on recommendations
•Utilize tools, such as Visio, Excel, Access, Sequel Management Studio and CMS reports to mine data and present solutions in an organized, professional way
•Coordinate with other analysts to put proper reporting metrics in place to measure quality and productivity results
•Clearly communicate analytical results to senior operations management
•Perform ad hoc analysis for operations to help them understand their business better
•Manage a team of Reporting Analysts


  • Graduation from a 4-year college or university with major course work in a quantitative discipline (economics, mathematics, engineering, etc.)  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. Typically, 7+ years of experience preferred.
  • Previous Experience managing WFM systems like Aspect EWFM, Genesys, Nice, Blue pumpkin, Five, Sale Force
  • Advanced proficiency with SQL a plus
  • Thought Leadership: Make Sound Decisions, Act Strategically, Use Financial Data, Think Creatively
  • Results Leadership: Build Customer Relationships, Manage Execution, Show Drive and Initiative, Manage Plans and Change, Build Support
  •  (AVP, Manager) People Leadership: Motivate Others, Develop Others, Promote Teamwork, Show Adaptability
  • 2-3 Years of WFM is Mandatory
  • Erlang experience preferred

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United States of America

Posting Organization:

Mr. Cooper

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