Business Operations Analyst (3858) in Lewisville, TX at Mr. Cooper

Date Posted: 9/16/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Business Ops Analyst

This position will be responsible for working with our business partners throughout the Servicing organization to identify, cost justify, test and implement performance improvements, cost savings and customer experience initiatives.

The Business Operations Analyst will have the proven ability to effectively meet deadlines and achieve goals and objectives as an independent contributor. This position will have responsibility for understanding and tracking key business metrics, for performing standard and ad-hoc analyses and reporting


Data Modeling and Analysis

Support technical analytical modeling development/engineering efforts by interviewing stakeholders, writing business requirements, and conducting/leading user acceptance testing (UAT). Conduct broad scan data analysis and deep dive analytics using the CJA software or traditional analytics tools. Identify potential hypothesis for root cause investigation.

Business & Process Consulting

Work collaboratively in a consulting team to interpret data to develop and deliver business solutions based on analytical recommendations. Work with clients to validate and quantify management improvement opportunities. Conduct financial modeling in Excel to identify potential savings opportunities. Draft key business-relevant findings for customers and develop compelling PowerPoint presentations to facilitate communications with the partners at all levels (frontline, manager, executive). Prepare draft reports and visualize results to a professional consulting grade standard.


  • Graduation from a 4-year college or university in with major course work in a discipline related to the requirements of the position is preferred.
  • 1-3 years of proven track record of problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
  • Advanced experience in Microsoft Office with strong emphasis on Excel
  • Expert SQL skills/knowledge required with demonstrable experience in the space
  • Demonstrated statistical analysis experience in data modeling

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United States of America

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Mr. Cooper

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