Claims Associate II (2038) in Lewisville, TX at Mr. Cooper

Date Posted: 3/1/2018

Job Snapshot

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    Not Specified
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Job Description

Ready to be a Cooper too? This might just be right up your alley!


  • Claim preparation, financial reconciliation and adherence to investor/insurer guidelines to recover advances incurred throughout the default process by completing claims for:
    • FNMA Initial, Resubmission and Supplemental Claim Filing
    • FHLMC Initial, Resubmission and Supplemental Claim Filing
    • MI Initial and Supplemental Claim Filing for 1st and 2nd Lien Products, Pre-Claim Package Submission, Rescission Processing and/or Denial Rebuttal
    • Private Label Security Investor Claims (i.e. 332 Packages)
    • FHA Parts A and B, Claims Without Conveyance of Title, Pre-Foreclosure Sale, Single Family Loan Sale, Supplemental, Loss Mitigation Claim Filing
    • VA Transfer of Custody and Basic, 3rd Party, and Short Sale Claim Filing
    • USDA Claim Filing
    • Title Curative, Mobile Home Curative, Property Preservation Management

  • Pipeline Management, prioritization and adherence to timelines and ensuring that all claims are filed timely and accurately.
  • Quality Assurance adherence to ensure all claims filed comply with appropriate applicable guidelines and attain a quality assurance score of >95% accuracy.
  • Manage application of all claim funds received, follow-up and tracking of claim submissions for payment, reconciliation of claim payments and analysis of payment data to determine curtailment values and additional recovery opportunities.
  • Preparation and submission of rebuttal of claim payment curtailments to investors and insurers utilizing guidelines, federal, state and local laws applicable to foreclosure, loss mitigation and bankruptcy servicing requirements, as well as PSA and Master Servicing Agreements and identification of billback opportunities to third parties and prior servicers for failures to comply with guidelines and/or laws in their servicing practices prior to or on behalf of Nationstar.
  • Review all past claims filed to determine possible recoverability, report on identifiable recoverable losses & document steps to assist with loss recovery.
  • Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards, changes of law, and business partner expectations.
  • All other duties as assigned, including special projects, as needed.


  • Ability to audit and analyze work outputs by interpreting government, investor, insurer and/or agency, and department guidelines/standards.
  • Advanced analytical skills, ability to analyze problems and provide appropriate solutions.
  • Strong professional and interpersonal communication skills both verbally and through written correspondence.
  • Advanced problem solving, multi-tasking and organizational skills with strong attention to detail.
  • PC skills including (but not limited to) advanced Word, Excel, Access, Internet, LSAMS LPS Desktop, LPS Invoice Management, FileNet, Remedy, Equator, Government and Insurer applications.
  • Ability to meet strict deadlines and take direction from more senior personnel.
  • Proven ability to prioritize workflow during high volumes and within critical time frames.
  • Self starter who is able to work in a fast paced, multi faceted environment.
  • Ability to analyze data and make recommendations on how to improve trends.
  • Research issues and obtain proper supporting documentation in a timely manner and provide responses to internal and external auditors, investors, insurers and third party oversight entities.
  • Complete quality reviews of completed claims to identify shortfalls, accounting errors and/or guideline violations to aide in the perfection of claims prior to submission to investors/insurers.
  • Mentoring and support of the development of newer members of the team.


  • College degree preferred (and/or equivalent work experience).
  • 3-6 years of experience preferably in a mortgage banking environment including servicing rules and regulations.  Strong preference for previous Default servicing experience.
  • Familiarity with FNMA, FHLMC, Private MI, Private Investor, VA, FHA and USDA servicing guidelines.
  • Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure, loss mitigation and bankruptcy processes.

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United States of America

Posting Organization:

Mr. Cooper

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