Claims Manager (1922) in Lewisville, TX at Mr. Cooper

Date Posted: 1/22/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The incumbent protects Nationstar and Investor assets by performing a variety of activities related to default claims. Work in conjunction with Nationstar management team, local general counsel and approved attorney network in providing the best resolutions under general directions with substantial latitude to improve and prevent losses, maximize claim recoveries and continue to remain in compliance. Knowledgeable of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy and Foreclosure in addition to mortgage servicing state and federal guidelines.


  • Management of claim preparation, financial reconciliation and adherence to investor/insurer guidelines to recover advances incurred throughout the default process by completing claims for:
    • PLS Initial and Supplemental Claim Filing for 1st and 2nd Lien Products, Pre-Claim Package Submission, Rescission Processing and/or Denial Rebuttal
  • Pipeline Management, prioritization and adherence to timelines and ensuring that all claims are filed timely and accurately.
  • Quality Assurance adherence to ensure all claims filed comply with appropriate applicable guidelines and attain a quality assurance score of >95% accuracy.
  • Manage follow-up and tracking of claim submissions for payment, reconciliation of claim payments and analysis of payment data to determine curtailment values and additional recovery opportunities.
  • Preparation and submission of rebuttal of claim payment curtailments to investors utilizing guidelines, federal, state and local laws applicable to foreclosure, loss mitigation and bankruptcy servicing requirements, as well as PSA and Master Servicing Agreements and identification of billback opportunities to third parties and prior servicers for failures to comply with guidelines and/or laws in their servicing practices prior to or on behalf of Mr. Cooper.
  • Review all past claims filed to determine possible recoverability, report on identifiable recoverable losses & document steps to assist with loss recovery.
  • Research issues and obtain proper supporting documentation in a timely manner and provide responses to internal and external auditors, investors, insurers and third party oversight entities.
  • Field questions about the file from executives as well as present complete file case review with recommendations for improvement.
  • Complete quality reviews of completed claims to identify shortfalls, accounting errors and/or guideline violations to aide in the perfection of claims prior to submission to investors/insurers.
  • Provide analytical and qualitative analysis to department heads to aide in the assessment of trends and improvement of business practices.
  • Mentoring and support of the development of the team.
  • Development and/or refinement of policy and procedure documents.
  • Update and provide daily reports to reflect completed work activities, outstanding issues and identified trends in pipeline to assist with process improvements.
  • Integrate specific servicing requirements regarding loss analysis processes.
  • Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards, changes of law, and business partner expectations.
  • Reconciliation goal is to maximize the recovery of losses through the timely and accurate filing of investor claims.
  • All other duties as assigned.


  • Familiarity with Private MI, Private Investor, VA, FHA and USDA servicing guidelines.
  • College degree preferred (and/or equivalent work experience).
  • Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure, loss mitigation and bankruptcy processes.
  • 5-10 years of experience preferably in a mortgage banking environment including servicing rules and regulations.  Strong preference for previous Default servicing experience.
  • 2+ years of management experience with a team or teams of at least 5 front-line associates.
  • Ability to analyze data, identify trends and make recommendations on how to improve said trends.
  • Ability to audit and analyze work outputs by interpreting agency and department guidelines/standards.
  • Advanced analytical skills, ability to analyze problems and provide appropriate solutions.
  • Strong professional and interpersonal communication skills both verbally and through written correspondence.
  • Advanced problem solving, multi-tasking and organizational skills with strong attention to detail.
  • PC skills including (but not limited to) advanced Word, Excel, Access, Internet, LSAMS LPS Desktop, LPS Invoice Management, FileNet, Remedy, Equator, Government and Insurer applications.
  • Ability to meet strict deadlines and take direction from more senior personnel.
  • Proven ability to prioritize workflow during high volumes and within critical time frames.
  • Self starter who is able to work in a fast paced, multi faceted environment.

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United States of America

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Mr. Cooper

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