Client Relationship Manager (1011) in Lewisville, TX at Xome

Date Posted: 2/6/2018

Job Snapshot

Job Description



Ready to be a Cooper too? This might just be right up your alley!



XOME: WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Real Estate Digital, Quantarium, GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at www.xome.com. 


MEET OUR TEAM

Title365, National Solutions & Default:

The Title365 National Solutions delivers national title and settlement services including origination, home equity, and default. With offices in Texas, Florida, California, and Pennsylvania, our teams are proud of their outstanding reputation for delivering exceptional service and exceeding client expectations.  Learn more at https://www.title365.com/Solutions/National.


WHAT YOU’LL DO: POSITION OVERVIEW

  • Serve as the face of Title365 to Nationstar Mortgage (NSM) management and staff. Act as a customer advocate to generate high client satisfaction through differentiated service
  • Obtain daily feedback on Title365’s service levels by interacting with NSM processors, funders, supervisors, managers, AVPs, VPs and executives
  • Work directly with NSM’s loan processing department to meet their monthly funding goals by:
    • Resolving file-level title curative issues to move loans to a clear-to-close status
    • Tracking Title365’s receipt of NSM closing documents to meet scheduled loan signings
    • Coordinating resolution of loan-specific issues between Title365 and NSM
  • Make decisions to insure over liens that have satisfactory evidence that the lien is paid-in-full to mitigate any potential for a future claim
  • Work with Title365’s Pittsburgh and Texas production offices to obtain advice from management and risk about what is acceptable proof to clear/cure certain title matters
  • Attend weekly loan processor team meetings as a representative of Title365 to keep NSM up to date on Title365, obtain feedback and identify areas that need improvement
  • Provide ad hoc training as needed to NSM personnel on title-related topics
  • Improve client satisfaction and identify high level trends for process improvement
  • Hold client accountable to mutually agreed deliverables and SLA's, and push back as needed
  • Present key findings for monthly business overview presentations to Title365 and NSM executives
     

WHO YOU ARE: EXPERIENCE & SKILLS REQUIREMENTS

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. High school diploma or equivalent required. 
  • 2+ years' experience in the Title Industry, or a related field, with the ability to understand a basic title report
  • Exceptional customer service skills including unparalleled follow-through, professional and consultative communication, and natural relationship-building
  • Ability to stay calm under pressure, and be a problem solver (not a problem identifier)
     

THINGS WE LOVE: BENEFITS & PERKS

  • Competitive PTO (21-31 days based on position) designed for exceptional work-life balance
  • Company match 401k plans designed for a successful future
  • Comprehensive and diverse health benefit options designed for healthy, happy employees
  • Employee-focused culture with casual dress-code, monthly events, semi-annual reviews & goal-setting, and leaders who invest in their teams

NOTES & REMINDERS

  • Recruiting contacts qualified candidates (requirements above) as soon as possible for a phone interview. If your application is no longer being considered, you will be notified via email.

Interested candidates only please, third party/agency applications will not be considered.

NSM is committed to the principles of equal employment opportunity and affirmative action. Our goal at NSM is to recruit, hire, and maintain a diverse workforce. Equal employment opportunity is good business as well as being the law and applies to all areas of employment, including recruitment, selection, hiring, training, transfer, promotion, termination, compensation, benefits and all other terms and conditions of employment.


As an equal opportunity employer, NSM does not discriminate in its employment decisions on the basis of race, religion, color, national origin, ancestry, citizenship, genetic information, gender, pregnancy, sexual orientation, gender identity, medical condition, age, military status, physical or mental disability, marital status, or on any other basis that would be in violation of federal, state or local law. Furthermore, NSM will make reasonable accommodations for individuals with disabilities who are qualified to perform the essential functions of the job with or without reasonable accommodation.




Job Requisition ID:

1011

Job Category:

Account Management

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):