Commissions Analyst (4736) in Irving, TX at Mr. Cooper

Date Posted: 9/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

JOB TITLE:  Commissions Analyst

DATE:  09-25-18


FLSA:  Exempt


JOB #: 

GRADE: 11/12

The following job description is designed to summarize certain essential information about a job.  It is not designed to be a comprehensive or detailed task list for any particular job.  This job may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job.  Incumbents may be required to perform duties or support functions other than those listed on this job description as needed.  The Company may amend a job description at any time with or without notice.  


Responsible for the commissions calculation process from beginning to end each payroll period.  Accurately processes all inputs to the commissions process and ensures calculations are accurate each period.  Supports both automated process using an application and manual calculations as needed.  Ensures all audit and SOX controls are met.  Responds to variable pay related inquiries from employees.  Identifies process improvement opportunities to manager and broader team and assists implementing.


Describe the essential functions for which the Job is accountable.  Essential Functions are those which are specific and unique to this position and when removed changes the nature of the job itself. 

% of Time (must equal 100%)

Job Function

25% Analyzes approved or proposed compensation plans and determines source data needs and requirements for setting up calculations in automated tools or spreadsheets.  May provide input to proposed plan changes in order to ensure efficient administration

25% Configures automated incentive compensation tool and creates test scenarios to be used for UAT to ensure compensation plans are set up and calculating correctly

15% Documents standard operating procedures for application configuration to ensure consistency of system setup so that knowledge transfer and troubleshooting have maximum efficiency and to facilitate the training of payroll staff

20% Answers most complex employee and manager queries through telephone or email communications by identifying the issue, researching problems as needed, troubleshooting root cause as necessary and taking corrective actions if needed in order to ensure accurate payroll and high customer satisfaction

5% Acts as liaison between internal customers and external vendors as needed

10% Provides regression and other testing of system changes as needed to ensure accuracy of system maintenance and/or enhancements

Additional Duties

  • Analyzes system capabilities and business processes during the normal course of activity and makes recommendations for improvements in order to support data integrity efforts
  • May assist with training commissions specialists on the commissions process as needed
  • Generates reports for internal and external customers as needed
  • Maintains and tracks all issues/work using standard Issue Tracking Processes
  • Other duties as assigned


Job Competencies are an additional component to defining a job that addresses how we do things.  Just as every job requires specific job skills and job knowledge that are unique to the job; different jobs require specific job competencies that you must have in order to do the job successfully. 

  • Skilled in analyzing established processes and following established procedures
  • Knowledge of commission calculation processes and approval processes
  • Knowledge of the overall HR business process delivery model
  • Ability to perform basic configuration setup in compensation application to support new or changes to compensation plans
  • Ability to process a compensation plan from calculation through final payment amount with little to no oversight
  • Ability to prioritize work to ensure customers are satisfied and systems are up and running at all times
  • Ability to analyze business and technical processes and determine ways of making them more efficient
  • Ability to work effectively while maintaining high degrees of attention to detail, accuracy and poise under pressure
  • Ability to work with a collaborative work style and effectively handle employee enquires
  • Ability to maintain strictest confidence
  • Ability to implement new regulations and/or applications quickly and effectively


What level of education or specialized training is required to perform the job?

  • Prefer a minimum of a 4 year degree in accounting or general business studies or equivalent

    List any special certifications, licenses, and/or knowledge requirements for this job:

  • Lean/Six Sigma Certifications highly desirable

    How many years of directly related job experience are required to be qualified to enter the job?

  • Minimum of 1 - 3 years of commissions processing or similar experience
    • Experience with Callidus incentive compensation management system highly desirable


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day;  reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper.

Note any additional physical requirements for the job (e.g. heavy lifting requirements).


Job Requisition ID:


Job Category:

Human Resources

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition: