Customer Correspndence Analyst II (1915) in Irving, TX at Mr. Cooper

Date Posted: 1/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


Responsible for major project management and/or working with Performing Servicing Support and IT to complete reporting and productivity tool requirements in a timely manner, create reports and tools as needed and be a liaison between operations and IT to assist with internal projects from inception through completion.


  • Manage advanced-level projects related to bulk letter edits/changes with external/internal parties
  • Identify and conduct discovery meetings as needed to uncover all details needed to document and develop the required business reports and productivity tools.
  • Develop, test, and deploy required business reports and productivity tools in a timely manner
  • Suggests observed solutions to make the reporting process more efficient via automated data gathering where possible utilizing all technology options available
  • Must be able to lead internal projects
  • Understand the structures, usage and sources of business data as well as the context in which it is utilized throughout the business, and be able to design and build these structures
  • Able to develop formal business processes
  • Analysis and assessment of business needs and cross-system impacts by offering full systems integration solutions
  • Ability to data mine and provide management level reporting and analysis in order to make strategic management decisions
  • Liaison between Letters Management and IT


Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Composure:  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold thing together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.


  • Graduation from a 4-year college or university with major course work in Business Administration/Technical Writing
  • Advanced project management experience.
  • Advanced Knowledge with various software applications, such as Microsoft SQL Server Management Studio, Integration Services and Reporting Services, and Microsoft Access
  • Advanced skills in Microsoft SQL data analysis and programming
  • Experience in Database development, mandatory
  • Some proficiency in one or more of the following programming languages:
  • VBA / VB / C# desired
  • Process engineering and documentation experience
  • Advanced Data Mining and reporting analytics skills
  • 3 to 5 years related analyst experience using Microsoft Access, database systems, and SQL
  • 3 to 5 years related experience in finance or  mortgage related field

    Job Requisition ID:


    Job Category:

    Customer Relations

    Primary Location City:


    Primary Location Region:


    Primary Location Postal Code:


    Primary Location Country:

    United States of America

    Posting Organization:

    Mr. Cooper

    Line of Business:


    Additional Posting Location(s):