Customer Correspondence Associate I (2127) in Irving, TX at Champion Mortgage

Date Posted: 1/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Customer Correspondence Associate I

The following job description is designed to summarize certain essential information about a job. It is not designed to be a comprehensive or detailed task list for any particular job. This job may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job. Incumbents may be required to perform duties or support functions other than those listed on this job description as needed. The Company may amend a job description at any time with or without notice.


Responsible for the review, editing and reporting on major Letter Management projects.

Scope/Responsibilities: Learning required job skills, company policies and procedures. Utilize structured, specific instructions to learn required job skills; gain mortgage-industry process knowledge. Has the ability to effectively meet customer and business needs. Establishes effective professional rapport with external customers. May be responsible for reviewing documents/customer correspondence. Places strong emphasis on accurate and complete documentation. Capable of serving as first impression of Mr. Cooper to external and internal customers. Introduction to managing time, priorities and resources to achieving goals.


  • Create, edit and review changes to customer communications across various brands.
  • Utilize reporting to manage flow of letter generation, print and mail.
  • Work closely with internal lines of business to answer letter related questions through a managed email inbox.
  • Troubleshoot letter errors with internal/external vendors to ensure all communication is approved and accurate.


Education & Professional Experience:

Typically does not require previous work experience. High school diploma or state accepted equivalency required. Some college and/or Mortgage/Financial services experience a plus. Customer service experience a plus.

Operates under significant supervision.
Level of Decision Making: Routine work assignments; determines decisions based on set process given by management.

Individual/Customer Impact: Actions have impact on the successful completion of assignments. Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.

Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.

Technical Proficiency: Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting. Excel proficient and knowledge of SQL would be a plus.

Job Requisition ID:


Job Category:

Customer Relations

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Champion Mortgage

Line of Business:


Additional Posting Location(s):