Customer Correspondence Associate I (3238) in Irving, TX at Mr. Cooper

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/31/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



Roles & Responsibilities:

  • Create, edit and review changes to customer communications across various brands.
  • Utilize reporting to manage flow of letter generation, print and mail.
  • Work closely with internal lines of business to answer letter related questions through a managed email inbox.
  • Troubleshoot letter errors with internal/external vendors to ensure all communication is approved and accurate.

Core Requirements:

  • Education & Professional Experience: Typically does not require previous work experience. High school diploma or state accepted equivalency required. Some college and/or Mortgage/Financial services experience a plus. Customer service experience a plus.
  • Leadership/Hierarchy:  Operates under significant supervision.
  • Level of Decision Making:  Routine work assignments; determines decisions based on set process given by management.
  • Individual/Customer Impact:  Actions have impact on the successful completion of assignments. Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
  • Communication: Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
  • Technical Proficiency: Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting.



Job Requisition ID:

3238

Job Category:

Customer Relations

Primary Location City:

Irving

Primary Location Region:

Texas

Primary Location Postal Code:

75063

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):


Alternate Requisition:

No