Customer Correspondence Associate II (3162) in Lewisville, TX at Mr. Cooper

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/9/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



JOB SUMMARY

Responsible for the review, editing and reporting on major Letter Management projects. Must also have the ability to manage internal and external parties to coordinate completion of projects and flight check within set deadlines. 

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures. Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.

ESSENTIAL JOB FUNCTIONS

  • Create, edit and review changes to customer communications across various brands
  • Utilize reporting to manage flow of letter generation, print and mail
  • Work closely with internal lines of business to answer letter related questions through a managed email inbox.
  • Troubleshoot letter errors with internal/external vendors to ensure all communication is approved and accurate
  • Manage intermediate-level projects related to bulk letter edits/changes
  • Work closely with offshore flight check group to coordinate letter reviews and meet hourly/daily deadlines

KNOWLEDGE, SKILLS, ABILITIES

  • Education & Professional Experience: Typically requires a minimum of 1 year of related work experience . High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. One year customer service experience required.
  • Leadership/Hierarchy:  Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
  • Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
  • Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
  • Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
  • Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.


Job Requisition ID:

3162

Job Category:

Customer Relations

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No