Data Analytics - Call Center (Speech Analyst) (2217) in Coppell, TX at Mr. Cooper

Date Posted: 5/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


  • Coordinate and prioritize multiple project/analysis activities from development to production implementation, including collaboration on topics which cover multiple lines of business.
  • Provide alternative solutions when required by utilizing research, analysis, SQL, and problem solving tools and techniques.
  • Implement and further enhance data review process to find missing or invalid data, trends, anomalies, and/or any loan-level issue that need further review or due diligence.
  • Serve as a business liaison for stakeholders and support personnel to coordinate multiple tasks that need to be accomplished for all activities related to speech analytics and operational reporting.
  • Assist with the activities of analytics team members pertaining to data analysis, data mapping, QC/Validation, project oversight and other routine tasks.
  • Serve as point person for handling difficult and varied department inquires including escalated items requiring prompt attention.
  • Study and evaluate existing department procedures and propose changes as needed to improve overall efficiency / mitigate cost.


  • Graduation from a 4-year college or university with major course work in statistics, mathematics and analytics. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Advanced experience in Microsoft Office with strong emphasis on Excel, Access, and PowerPoint.
  • Demonstrated proficiency in data analysis and mining techniques.
  • 3-5 years of experience in reporting / analytics.
  • Familiarity with data from LPS/MSP, LSAMS, or other major servicing systems is preferred.
  • Familiarity with data from Avaya, Aspect, Genesys, or other major contact center systems is preferred.
  • Familiarity with speech analytics systems (Verint, NICE, etc.) is strongly preferred.

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United States of America

Posting Organization:

Mr. Cooper

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