Default Claims Associate II Reverse (3738) in Lewisville, TX at Mr. Cooper

Date Posted: 7/17/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Claims Specialist will be required to prepare, review and file claims to Fannie Mae, HUD, and other investors to recover advances incurred throughout the default process. The Claims Specialist will be required to file the required claims in order to meet investor time frames and complete audits of claims processes for validation. He/She will be responsible for the tracking of claim payments and filing of any required supplemental claims as necessary along with respond accordingly to any contested claim information as required. The Claims Specialist must have the ability to analyze, apply, and retain the knowledge required to file claims with the required accuracy levels along with  the application of all HUD and investor guidelines.


  • Review, analyze, and ensure timely settlement of investor and mortgage claims and manage aging claims to determine status and bring to closure
  • Document and maintain all systems necessary for proper claim handling and follow-up
  • Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company
  • Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed
  • Monitor claim process reports to ensure all required responses are timely filed
  • Complete timely audits of all assigned claims to ensure all requirements have been met, and claim process can be validated


  • Good written, verbal, interpersonal, presentation skills.
  • Ability to communicate among technical and non-technical employees, and process orientation skills
  • A customer driven approach and good customer management skills
  • Ability to work autonomously and under pressure
  • Ability to multi-task, be highly organized, and work independently
  • Ability to identify problems and apply creative solutions
  • Understands the role of Orchestration, Configuration Management as it pertains to Continuous Integration/Delivery (CI/CD)
  • Windows operating system administration and application development (2012+)


  • Bachelor's degree  or equivalent work experience required
  • 1+ years of default mortgage or claims experience (preferred)
  • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.

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United States of America

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Mr. Cooper

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