Desktop Technician II (3249) in Coraopolis, PA at Xome

Date Posted: 10/6/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

We’re reimagining the future, and building modern technology for an industry that desperately needs it.


A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Quantarium, GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience. 


Title365, National Solutions & Default:

The Title365 National Solutions delivers national title and settlement services including origination, home equity, and default. With offices in Texas, Florida, California, and Pennsylvania, our teams are proud of their outstanding reputation for delivering exceptional service and exceeding client expectations.

Sounds like you? Come join us.

Job Description Summary:

The IT Desktop Technician II is responsible for the IT infrastructure deployments and projects, as well as troubleshooting and resolving daily technical issues.  Some travel will be required to field sites to support projects, deployments and production issues.

Technical responsibilities will be primarily focused on Windows workstations, LAN, printers and related technologies, including both software administration and hardware configuration/installation.

Roles also requires excellent communication, project planning and coordination skills.

This position roles up into the Systems Engineering team, not support desk, in order to facilitate daily projects and requests for Systems Engineering.

All candidates must currently have a reliable car for traveling to surrounding offices.

Roles & Responsibilities:

  • Provide excellent customer service to our customers in person and over the phone.  Customer service is the number one trait for this position
  • Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware either in person or over the phone.
  • Ability to use IT ticketing software
  • Inventory control management to maintain company assets.
  • Performs day-to-day routine tasks independently
  • Migration projects may include occasional after business hours and/or extended weekend hours.
  • Maintenance and troubleshooting of video conferencing equipment

Core Requirements:

  • PC & Mac Technician Skills - Basics, Imaging, Operating System Installation and Support
  • Software Installation and Support – MS Office, Other MS products, third party software
  • Peripheral Installation and Support – Phone, Headset, Check Scanners and Printers
  • Manages daily IT requests from business operations
  • Basic knowledge of Active Directory
  • Knowledge of remote desktop tools required
  • Customer service based - An ability to be flexible and use different approaches in different situations
  • Excellent communication - Being able to convey information to other employees clearly and simply
  • 2-3+ years’ experience in an IT desk side support environment
  • Organization skills - Encompasses physical and mental organization and time management abilities
  • Multiple office locations( Flexibility) (Travel)


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Information Technology

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United States of America

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