This site uses cookies. To find out more, see our Cookies Policy

Dialer Channel Support Associate I (3416) in Dallas, TX at Mr. Cooper

Date Posted: 12/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/10/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



ESSENTIAL JOB FUNCTIONS

  • Develop dialer calling strategies, jobs, and selections setup, testing, monitoring, and verification
  • Review and analyze campaign results and adjust to provide maximum performance
  • Manage daily dialer campaigns to ensure business strategies are implemented as designed
  • Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
  • Assist in the planning, implementation, maintenance, and monitoring of all Avaya Dialer systems
  • Provide support to Dialer management with analyzing collection trends.  This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates
  • Track key performance indicators, generate and distribute dialer reports to operations
  • Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours

FUNCTIONAL JOB COMPETENCIES

  • Integrity and Trust
  • Analytical Thinker
  • Customer, Team, and Leadership Focus
  • Process Management
  • Technical Aptitude
  • Deadline Driven

EDUCATION / EXPERIENCE REQUIREMENTS

  • Bachelor’s degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree
  • Understanding of government and collections FDCPA laws and regulations
  • Call center experience, call analysis, and call strategy
  • Strong knowledge of predictive, blend, text, and email dialer systems
  • Technical Background highly recommended
  • Demonstrated knowledge of Avaya Proactive Contact
  • Knowledge of Avaya CMS
  • Demonstrated knowledge of SQL
  • Demonstrated knowledge of Microsoft Office Suite


Job Requisition ID:

3416

Job Category:

Servicing

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No