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Digital Learning Analyst (5458) in Lewisville, TX at Mr. Cooper

Date Posted: 2/12/2019

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

Job Description

Responsible for curating, designing and communicating learning, social, and business content in a creative and efficient way. You will do a little bit of everything related to design and content curation to support our learning strategies and professionals. Uniquely combining and communicating content from open sources, internal development, and partner providers will be essential skill (videos, podcasts, snippets, online learning segments, infographics webinars, articles, blogs, etc.). A typical day may include enhancing presentations/training materials, creating custom graphics, shooting and editing a video or leveraging and marketing existing content to fulfill a learning need.

Providing general support to learning team as needed.

Graphic Design – You will craft visually appealing infographics, online learning media, and sharepoint assets that tell a cohesive story and create videos that inform the team.

Learning Technology – Innovate learning with new technology solutions that leverage cutting edge resources to that can transfer knowledge quickly to the modern learner.

Operations Support – The digital learning consultant will work with multiple teams across Customer Operations including Customer Service Associates and their senior leaders to understand and solve for performance gaps by providing learning experiences in multiple modalities.

Project Support - assist with various enhancement projects conducted by the department (e.g., technology upgrades, securing licenses, Sharepoint updates, etc). This can entail correspondence with stakeholders, other departments, outside organizations, simple report production, minor analysis with simple calculations, etc.


College or University degree or equivalent experience

Master’s degree preferred

Microsoft Word, Excel, PowerPoint, Camtasia, Adobe Suite, GoAnimate

SharePoint design preferred

2 years previous graphic design, video editing or other creative content design preferred

1 -3 years previous mortgage experience preferred

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Job Category:

Human Resources

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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