Document Services Associate (3753) in Irving, TX at Mr. Cooper

Date Posted: 7/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Analyze, research, and resolved intricate document and land records issues impeding servicing and compliance with regulatory governance.  Partners in those roles include Management across all Lines of Business, Attorney Firms, In-house Legal Counsel, Custodians and Investors.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures. Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.


  • Analyze, research and resolve documentation issues.
  • Root cause analysis and forward resolution mitigating repetitive efforts.
  • Act as SME on all acquisitions, deals, and trust collapse efforts
  • Run and analyze reports reflecting pipeline efforts and needs.
  • Manage multiple priorities with minimal supervision.
  • Effective verbal and written communication skills with internal and external customers.
  • Successful implementation of projects and process improvements according to established timelines and strategic direction of the company.
  • Assist Management with day to day processes such as assigning the loans out to different representatives.
  • Train and mentor new employees.
  • Other duties as assigned.


  • Education & Professional Experience: Typically requires a minimum of 1 year of related work experience. High school diploma or GED equivalent required. Some college and/or mortgage experience a plus. One year customer service experience required. Final Documentation, Chain of Title, EntityChain experience preferred.
  • Leadership/Hierarchy:  Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
  • Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
  • Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
  • Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
  • Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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Additional Posting Location(s):

Convergence - Lewisville TX, Cypress Waters - Dallas, TX

Alternate Requisition: