Document Services Associate II (1927) in Irving, TX at Mr. Cooper

Date Posted: 1/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


Analyze, research, and resolve intricate document and land record issues impeding servicing; transferring eligible loans to HUD and compliance with regulatory governance. Partners in those roles include Management across all Lines of Business, Attorney Firms, In-house Legal Counsel, Custodians, Investors and Vendors.

Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.


  • Analyze research and resolve documentation issues to include outstanding liens, judgments, title policy corrections and title curative matters.
  • Root cause analysis and forward resolution mitigating repetitive efforts.
  • Act as SME on all acquisitions, deals, and trust collapse efforts
  • Run and analyze reports reflecting pipeline efforts and needs.
  • Effectively communicate upwards risks to the Firm relative to root cause analysis andpipeline management.
  • Manage multiple priorities with minimal supervision.
  • Effective verbal and written communication skills with internal and external customers.
  • Successful implementation of projects and process improvements according to established timelines and strategic direction of the company.
  • Assist Management with day to day processes such as assigning the Loans out to different representatives.
  • Train and mentor new employees.
  • Other duties as assigned.


  • A high school diploma or state accepted equivalency is required. Graduation from a 4-year college or university with major course work in a related discipline is preferred.
  • Typically requires a minimum of 1 year of related work experience. High school diploma or GED equivalent required.
  • One year customer service experience required. Final Documentation, Chain of Title, Entity Chain, Mortgage Closing, Post Closing experience preferred.
  • Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution
  • Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
  • Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
  • Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.

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United States of America

Posting Organization:

Mr. Cooper

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