Document Services Associate II (4526) in Lewisville, TX at Mr. Cooper

Date Posted: 10/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/10/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



JOB SUMMARY

Analyze, research, and resolve intricate document-related issues impeding effective loan servicing and endangering compliance with federal, state and investor regulations. Ensure the successful intake and accurate distribution of incoming physical documents, mail and digital media.  Partners in those roles include SMEs and Management across all Lines of Business and multiple vendors.

ESSENTIAL JOB FUNCTIONS

  • Analyze, research and resolve operational documentation-related issues.
  • Conduct root-cause analysis and drive process enhancements to increase efficiency and mitigate repetitive efforts.
  • Act as SME on document- and image-intake initiatives, including identification, classification and preparation.
  • Run and analyze reports reflecting pipeline efforts and needs.
  • Manage multiple priorities with minimal supervision.
  • Effective verbal and written communication skills with internal and external customers.
  • Successful implementation of projects according to established timelines and strategic direction of the company.
  • Assist Management with day to day processes such as assigning the Loans out to different representatives.
  • Train and mentor new employees.
  • Other duties as assigned.

EDUCATION / EXPERIENCE REQUIREMENTS

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Confident computer skills and the ability to leverage standard Microsoft applications such as Excel and Word required.
  • Familiarity with mortgage-servicing systems such as LSAMS or AS400 and FileNet a plus.


Job Requisition ID:

4526

Job Category:

Servicing

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No