Escrow Associate I (2117) in Irving, TX at Mr. Cooper

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


This position is responsible for completing the Post Disbursement Closing Disclosure and ensuring compliance with department guidelines and state and federal laws and lending regulations.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures. Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.


  • Perform audit functions for tax, insurance or escrow analysis functions
  • Review reports and make corrections to exceptions as identified
  • Work with tax or insurance vendors to ensure processing accuracy
  • Ensure that escrow analyses are completed timely and accurately…or…
  • Ensure that real estate tax payments are made timely and accurately on behalf of our customers
  • Ensure that homeowner’s insurance payments are made timely and accurately on behalf of our customers
  • Ensure that hazard claims proceeds are disbursed to our customers in compliance with investor guidelines
  • Operating efficiently within the NSM Operating system a key requirement of the Escrow functions
  • Collaborate with team members on reasons for exceptions and ensuring that exceptions are resolved
  • Provide oversight for functions that vendors perform
  • Complete or assist in the completion of all audit tasks for internal processes or vendor managed processes
  • May be required to train new associates
  • Responsible for additional assignments as required


  • Education & Professional Experience: Typically requires a minimum of 1 year of related work experience . High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. One year customer service experience required.
  • Leadership/Hierarchy:  Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
  • Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
  • Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
  • Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
  • Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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