Escrow specialist (3230) in Irving, TX at Mr. Cooper

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Facilitate daily activities with a commitment to excellence, effective time management, ability to handle multiple task and good interpersonal skills.

Respond to incoming phone calls regarding real estate tax, homeowner's association, hazard and/or flood insurance, optional credit life, unemployment, accidental death & disability insurance. Participate in projects. Will interact with both internal and external customers.

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Escrow Associate I is responsible for completing the Post Disbursement Closing Disclosure and ensuring compliance with department guidelines and state and federal laws and lending regulations.

Roles & Responsibilities:

  • Collaborate with Homeowner’s Associations (HOA), Condominiums Associations, and Cooperatives to gather documents and negotiate assessment balances
  • Perform audit functions for HOA, tax, insurance or escrow analysis functions.
  • Review reports and make corrections to exceptions as identified.
  • Work with HOA, tax or insurance vendors to ensure processing accuracy.
  • Ensure that HOA payments are made timely and accurately on behalf of our customers.
  • Operating efficiently within the NSM Operating system a key requirement of the Escrow functions.
  • Collaborate with team members on reasons for exceptions and ensuring that exceptions are resolved.
  • Provide oversight for functions that vendors perform.
  • Complete or assist in the completion of all audit tasks for internal processes or vendor managed processes.
  • May be required to train new associates.
  • Responsible for additional assignments as required.

Core Requirements:

  • Education & Professional Experience: Typically requires a minimum of 1 year of related work experience.
  • High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus.
  • One year customer service experience required.
  • Leadership/Hierarchy:  Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
  • Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
  • Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
  • Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
  • Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office.


  • Prefer 2 years prior experience in a mortgage Escrow Department, or similar financial services/call center environment, or will consider entry level with a Bachelor’s degree in a business related discipline.
  • Must have experience working in a call center environment
  • Knowledge of LSAMS, Smartweb a plus
  • Ability to multitask & work in a fast paced environment
  • Quick to learn new processes/flexible
  • Ability to work independently
  • Customer service focused
  • Maintains a professional image and demeanor
  • Ability to communicate effectively both orally and in writing
  • Possess positive references from prior employers

Candidates on occasion must be able to work a flexible schedule that may include some evening and weekend hours. 

Job Requisition ID:


Job Category:


Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition: