Field Services Pricing Manager (2685) in Lewisville, TX at Xome

Date Posted: 8/5/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


The Field Services /Pricing Manager reviews invoices for accuracy according to the client SLA, creates client invoices and, research and resolves vendor payment inquiries for the InspectQ field service business unit.

Responsibilities in your area will include:

  • Resolve inquiries by taking the steps to implement the appropriate action, including notating the account and formulating appropriate communications as necessary
  • Work with stakeholders to perform root cause analysis in an effort to similar inquiries
  • Manage the collection and validation of contractor (A/P) and client invoices (A/R)
  • Coordinate and oversee the reconciliation and maintenance of payment records for business credit cards
  • Research and document vendor payment inquiries
  • Identify, escalate and or resolve vendor payment discrepancies
  • Review, report and analyze COGS as a percent of service line
  • Build policies, procedures and analytics
  • Negotiate prices with contractors
  • Track and monitor assigning of work orders within a given territory, regularly updating the electronic record system, and provide status reports
  • Other duties as assigned

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately on the telephone.
  • Deescalate frustrated callers in a positive and respectful manner.
  • Document account notes clearly and efficiently.
  • Work independently and in a team environment.
  • You need to be organized, with an ability to multi-task and prioritize multiple requests.
  • Remain compliant with our policies, processes and legal guidelines

Position Qualifications:

  • Bachelor's Degree in Accounting, Business or related experience
  • Previous experience in a role where the primary function is resolving consumer complaints at the highest level of escalation without the need to escalate to another individual and/or department to facilitate resolution
  • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
  • Read, retain, and communicate complex instructions and procedures
  • Ensure all work is completed in compliance with client SLAs and/or company policy
  • Perform self-auditing functions that organize your day for optimal work flow and reporting
  • Provide updates, notations, and make contact with contractors
  • Utilize multiple areas of technology, Advanced Excel, Access, WorkDay

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Job Category:

Vendor Management

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Primary Location Country:

United States of America

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