Field Services Sr Associate (2289) in Chandler, AZ at Xome

Date Posted: 3/15/2018

Job Snapshot

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  • Location:
    Chandler, AZ
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  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Ability to prioritize and manage work flow to meet departmental deadlines Ability to work accurately at fast pace to meet daily quotas Excellent communication skills, verbal and written Ability to resolve problematic situations as well as negotiate prices. Take and provide constructive criticism and provide positive feedback Able to identify client’s perspective and assess situations to formulate 

appropriate actions to satisfy client requirements

Reliable/Responsible individual with consistent attendance Ability to distinguish between clients and their individual requirements Ability to distinguish between loan types and their individual requirements Ability to contact vendors for all information needed to complete photo doc and bid. Manage and/or Coordinate work assignments through our nationwide network of independent contractors Monitor assigning queue to ensure inspection and property preservation work is completed per agreed timelines Read, retain, and communicate complex instructions and procedures Negotiate prices before and while contractor is dispatched onsite Ensure all work is completed in compliance with client SLAs and/or company policy Perform self-auditing functions that organize your day for optimal work flow and reporting Provide updates, notations, and contact contractors when requested by inquiring managers and production representatives Capable of understanding BPO, Appraisals, Inspections and Maintenance processes and procedures. Solid understanding of the complexities from a contractor’s perspective within FHA, FNMA, FHLMC, and HECM guidelines Ability to apply appropriate judgment to resolve complex scenarios Ability to coach team members and assist with escalations. Operates effectively under general supervision Other duties as assigned on an individual basis at manager’s discretion.

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United States of America

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