Field Services System Analyst (3481) in Lewisville, TX at Xome

Date Posted: 8/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/3/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



This function covers incumbents responsible for following business process and application flow of Field Services System, and working as the point of contact to ensure that all technology configurations are implemented within the existing or planned framework.

Staff in this area typically has in-depth knowledge of platforms such as PPW Field Services systems, SQL ad hock reporting, analysis and production configurations.

Responsibilities include resolving application issues originating from Production, configuring system where needed using Admin functionality. Assisting with manual processes in support of production system (i.e. loading batch order files, reporting, etc).

You will use email and chat applications to give employees quick answers as part of troubleshooting issues in production. You will use email and phone to give vendors answers as part of troubleshooting issues in production. For more complex problems that require nuanced instruction, you will liaison with PPW team.

You will be responsible for documenting all received issues from Production with running log for future troubleshooting and may help create written instructions and technical manuals.

To be qualified for this role, you should have a minimum of 2 years work experience in supporting web applications and SLQ.


Responsibilities

  • Serving as the first point of contact for employees and external vendors seeking application configuration support assistance
  • Performing troubleshooting through password resets, executing system flow, configuration settings, configurations, etc.
  • Taking ownership of employee or vendor issues reported and seeing problems through to resolution of software issues
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues including account setup and configuration
  • Following standard procedures for proper escalation of unresolved issues to the appropriate members
  • Provide prompt and accurate feedback to management and business team
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain excellent working relationships with the InspectQ business and external partners

Minimum Qualifications

  • 2 years of experience in MySQL and Support or related experience
  • Excellent customer service skills both written and verbal
  • General knowledge of Field Services (Property Preservation) workflow of internal processes and procedures
  • Knowledge of Property Pres Wizard and other industry technology systems a plus
  • Working in mortgage servicing domain will be a plus
  • Experience in Incident Management, Change Management and Problem Management
  • A quick learner, can research/troubleshoot continuous flow of production tickets via ticketing systems
  • End-user application workflow mapping
  • Participate in change control management




Job Requisition ID:

3481

Job Category:

Information Technology

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):


Alternate Requisition:

No