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Fulfillment Ops Specialist II - Wholesale (5755) in Chandler, AZ at Mr. Cooper

Date Posted: 3/7/2019

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Fulfillment Ops Specialist II (Loan Processor)


Chandler, AZ

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Provides quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Will contact borrower and / or mortgage broker to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers to effectively close loans.

Essential Job Functions

  • Responsible for the initial scrub once the approval has been issued.  This will include but not limited to the following:  Confirming broker received loan decision, activate UDM in Fraudguard and review all yellow flags for clearance, confirm estimated close date with broker and input into processing system, validate all FHA connection functions as applicable, confirm if in flood zone and add condition as needed & communicate to broker if flood insurance is needed, work/clear any internal account manager conditions that can be worked at that time and send an updated approval to broker as needed.
  • Responsible for review of all conditions prior to the file being sent to the underwriter for review.  This will include but not limited to the following:  Review conditions sent in for accuracy and marked received or update with any corrections/additional items needed, complete all necessary screens as the documentation is received, update fees worksheet and confirm borrower has sufficient funds to close prior to final review, verify employer’s phone numbers and call to complete VVOE, check UDM and condition broker appropriately for any new debt or inquiries, request CD if loan is ready and prepare file for closing.
  • Responsible for maintaining a clean pipeline and keeping the sales partner informed of loan status. This will include but not limited to the following:  having weekly pipeline calls with brokers/account executives regarding lock expirations, closing dates and status of conditions.  Confirming any dead loans are sent to the underwriter for adverse action, handling rush requests while maintaining all phone calls and emails within the required SLA’s. 

Education/Experience Requirements

  • High school diploma or GED.
  • Minimum of 3 year experience as a mortgage loan processor or account manager.  Prior experience involving multi-tasking and detail-oriented responsibilities. 
  • Prior experience with conventional, FHA, VA and USDA.
  • Prior experience maintaining a pipeline of 50+ loans.

Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer. Please contact Jessica Castro at for further information

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

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  1. Underwriter Jobs
  2. Loan Officer Jobs