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Home Advisor (5649) in Lewisville, TX at Mr. Cooper

Date Posted: 3/22/2019

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

Ready to be a Cooper too? This might just be right up your alley!

What’s the Home Advisor Team?

Your team. 

Role Overview

Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products.

Team Learning & Culture: This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.

A day in the life…

No day will be the same, but some key responsibilities include:

  • Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 12 to 15 inbound calls per day)
  • Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
  • Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
  • Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
  • Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are…

  • Opportunity to help shape and build a core business unit from the ground up
  • Career growth opportunity – this is a chance to break into Originations side of business and get licensed, build a new skillset with ongoing professional development, coaching, on-the-job learning, mentoring, career pathing
  • Competitive salary  

Who we’re looking for

  • Demonstrated growth in a past role that challenged you to learn new behaviors and/or acquire new skills
  • More than two years of professional experience, with financial services, mortgage or banking experience highly preferred
  • Foundational professional skills: organizational skills and attention to details, technical proficiency (MS Office, general software + tech skill), comfort with numbers and calculations
  • Licensed or commitment to obtaining MLS license  (**Mr. Cooper provides paid training time and exam costs)
  • Exceptional communication skills, both written and oral (ideally bi-lingual)
  • Experience working in teams and fast-paced environments
  • College/University or vocational education is desired
  • Ability to pass a background, drug and credit check

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

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