Home Advisor: Entry Level Role (4949) in Dallas, TX at Mr. Cooper

Date Posted: 10/25/2018

Job Snapshot

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  • Location:
    Dallas, TX
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  • Experience:
    Not Specified
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Job Description

Ready to be a Cooper too? This might just be right up your alley!

Who are we?

Mr. Cooper exists to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

What is the opportunity?

Mr. Cooper is offering a unique opportunity for college graduates to be at the heart of our critical mission to build a true people company by applying your desire, skills and newly learned experience to delight our customers, and have the potential to make money!!  You will grow, learn and contribute to changing an industry.  The Home Advisor team is a new program pushing the boundaries of mortgage industry and challenging the way our company thinks and behaves. This team bridges both Originations and Servicing in pursuit of finding new ways to truly understand our customers, provide exceptional service, and connect relevant product solutions to deliver additional benefit to our customers.

Are you a self-starter? Do you have a proven work ethic? Are you a natural leader among your peers? If you answered yes to these questions, you should strongly consider working with the #1 largest non-bank mortgage service in the country. 

What does this position offer?

This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products. This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.

A day in the life…

No day will be the same, but some key responsibilities include:

  • Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 12 to 15 inbound calls per day)
  • Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
  • Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
  • Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
  • Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback

We have more than three million customers just waiting for their chance to talk to you.  So, come join us – Apply today!

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are!!

  • Opportunity to help shape and build a core business unit from the ground up
  • Career growth opportunity – this is a chance to break into Originations side of business and get licensed, build a new skillset with ongoing professional development, coaching, on-the-job learning, mentoring, career pathing
  • Competitive salary  

Why should I be a Cooper?

•In 2018 more than 75% of management positions were promotions from our internal team

•Aggressive paid vacation, company paid holidays and we even get paid time off to volunteer

•Medical, Dental, Vision, 401K, flexible spending accounts for childcare and health care

•Reimbursement available for educational expenses

•Dallas team members enjoy a day at Six Flags every year with family & friends

•Coffee – need we say more?  Unlimited full range of coffee & tea provided all day long

What are we looking for?

•Bachelor’s degree required

•Experience in sales, customer service or service industry experience

•Involvement in extracurricular activities i.e. clubs, sports and other activities

•Energetic personality

•Great communication skills

•Desire to grow your career and make a difference at Mr. Cooper

•Skilled in MS Word, Excel and PowerPoint

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United States of America

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Mr. Cooper

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