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Investor Services Analyst II (6099) in Dallas, TX at Mr. Cooper

Date Posted: 3/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.


Performs analysis of exception reports during the reporting cycle in order to make required corrections to the loans. Acts in the role of relationship manager to his/her counter-parties when reporting. Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting, and reconciling. Performs reconciliations or reporting of complex accounts for either Agency, Private Securities, or Clearing Accounts, including Test of Expected P&I. Timely and accurately prepares and delivers investor reporting for complex Agency or Private investors. Prepares remittances to investors along with related cash management functions. Reconciling accounts within 30 calendar days. Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments Prepares wires and GL entries as needed to remit or clear aged items timely and accurately. Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual reconciliations and test of expected cash outages. Provides recommendations to resolve within the Bank Recon area and for those up-stream processes that negatively impact Bank Recon. Updates Policies and procedures as required Review and approve low complexity reconciliations completed by Investor Services Analysts. Performs pre and post acquisitions boarding and reconciliation functions related to Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances. Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems Special projects as assigned


  • Integrity and Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Communication:  Excellent verbal and written communication skills that are used in dealings with both internal and external business partners.
  • Investor Service and Client Focus:  Understands who the customer is including investors, borrowers and individuals from various internal departments.   Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems.
  • Planning and Organizing:   Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly.
  • Judgment:   Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues.
  • Cooperation:   Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity.
  • Initiative:   Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall.  Uses failures/mistakes as opportunities to learn and correct, anticipates issues and moves to resolve them.
  • Accountability: Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.


  • Bachelor’s Degree specializing in Accounting or Finance or a discipline related to the requirements of the position is preferred. 
    • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Intermediate to Expert Microsoft Excel
  • Knowledge of various systems including LSAMs, Microsoft Access, SQL various Agency Applications, and Monarch is a plus
  • Knowledge of bank reconciliation process for test of expected cash, pool to security balancing, and clearing account balancing a plus.
  • Knowledge of agency forms for custodial reconciliations a plus.

Minimum of 2 years of Investor Reporting or Bank Reconciliation Experience or related industry experience preferred


  • General office environment
  • No special physical requirements

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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