Investor Services Specialist (3877) in Dallas, TX at Mr. Cooper

Date Posted: 8/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/1/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!




The Investor Services Department is responsible for the assigned monthly reporting, remitting, and reconciling for investors which could include FNMA, FHLMC, GNMA, Private Securities or Special Servicing. This includes functions related to loan acquisitions, services releases, corporate and P&I Advance analysis, as well as timely and accurate completion of assigned special projects.  Analyst II’s are responsible for performing more complex reconciliations, including root cause analysis, and reporting to Trustees/Master Servicers, in accordance with the terms of the servicing contracts.


 ESSENTIAL JOB FUNCTIONS

  • Performs analysis of exception reports during the reporting cycle in order to make required corrections to the loans.
  • Acts in the role of relationship manager to his/her counterparties when reporting.
  • Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting, and reconciling.
  • Timely and accurately prepares and delivers investor reporting for Private investors.
  • Prepares remittances to investors along with related cash management functions.
  • Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments
  • Prepares wires and GL entries as needed to remit or clear aged items timely and accurately.
  • Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual reconciliations and test of expected cash outages. Provides recommendations to resolve within the Bank Recon area and for those up-stream processes that negatively impact Bank Recon.
  • Updates Policies and procedures as required
  • Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems
  • Special projects as assigned

FUNCTIONAL JOB COMPETENCIES

  • Integrity and Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Communication:  Excellent verbal and written communication skills that are used in dealings with both internal and external business partners.
  • Investor Service and Client Focus:  Understands who the customer is including investors, borrowers and individuals from various internal departments.   Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems.
  • Planning and Organizing:   Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly.
  • Judgment:   Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues.
  • Cooperation:   Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity.
  • Initiative:   Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall.  Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them.
  • Accountability: Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.

EDUCATION/EXPERIENCE REQUIREMENTS

  • Bachelor’s Degree specializing in Accounting or Finance or a discipline related to the requirements of the position is preferred. 
  • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Intermediate to Expert Microsoft Excel
  • Knowledge of various systems including LSAMs, Microsoft Access, and SQL is a plus
  • Knowledge of bank reconciliation process for testing of expected cash, pool to security balancing, and clearing account balancing a plus.
  • Minimum of 2 years of Investor Reporting or Bank Reconciliation experience or related industry experience preferred


Job Requisition ID:

3877

Job Category:

Finance

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Corporate

Additional Posting Location(s):


Alternate Requisition:

No