IT Help Desk II (1874) in Lewisville, TX at Mr. Cooper

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/5/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



WHAT YOU’LL DO: POSITION OVERVIEW

  • Provide application support for Xome’s internally developed sites and applications
  • Work tickets to resolution collaborating with business and technology teams as needed and escalating to management when appropriate
  • Ability to work with remote teams and work with minimal supervision while fielding calls and emails from customers and team members
  • Update knowledge management system with updated information based on functionality changes
  • Assist business analysts, agent relationship managers, developers or other team members on application projects
  • Perform other duties as assigned

WHO YOU ARE: SKILLS & EXPERIENCE REQUIREMENTS

  • Associate degree in computer science or business related field plus a minimum of three years telephone support or combination thereof, or four years of telephone support in lieu of a degree
  • Experience working with remote support software, such as WebEx, Team Viewer, etc.
  • Software training experience a plus
  • Ticket tracking software experience, preferably the Service NOW platform
  • Excellent communication, organization and interpersonal skills
  • Documentation and Knowledge management experience preferred
  • Business travel may be required as determined at the manager’s discretion
  • May require extended work schedules, tight deadlines and conflicting priorities
  • Must be able to work in a variety of social, cultural, legal, and political environments


Job Requisition ID:

1874

Job Category:

Information Technology

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Corporate

Additional Posting Location(s):


Alternate Requisition:

No