IT Infrastructure Engineer II (1188) in Coppell, TX at Mr. Cooper

Date Posted: 6/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Linux Engineer II (IT Infrastructure Engineer II) will provide support, resolution and escalation, when appropriate, for issues encountered by both internal and external customers. You will receive support Tickets through multiple channels and various monitoring and alerting systems. Prioritization of workload will be provided by your manager.

Candidates must have strong communication skills, and the desire to work in a fast paced environment with eagerness to learn new skillsets. The Linux Engineer will also be required to provide daily support within the typical IT storage infrastructure to include change control, project management, upgrades, and implementations.


  • Execute Scripts
  • Complete instruction lists
  • Provide advanced monitoring and troubleshooting of Servers
  • Follow instructions provided by Lead Engineers and/or Tier III
  • Event and Incident management and related reporting
  • Identification and remediation planning for system problems
  • Automation of standardized steps
  • Document and delegation of processes
  • Incident management for 1st level support
  • Responds to a variety of reported inputs including, phone, web, email, system generated messages and various monitoring tools.
  • Provides technical and procedural advice, assistance, support, and Incident/Request resolution to the full complement of CLIENT systems, hardware and software.
  • Applies troubleshooting techniques and technical knowledge to identify the Incident severity and the required resolution process.
  • Researches problems that do not have a documented solution and formulates a resolution.
  • Reviews daily Ticket queues to make sure all issues are researched, updated, resolved or escalated in a timely manner.
  • Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
  • Assist team members on projects
  • Participate in product assessments and POC initiatives


Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.


  • Some college or university work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. Certifications are a plus.
  • Working Experience or certifications within the RHEL environment is a plus with 3-5 years of working experience and knowledge.
  • Working knowledge of *nix overall within both the virtualization and physical realms.
  • Knowledge of cloud based infrastructures and scripting / RestAPI is preferred.
  • 3+ Years of hands-on linux experience

Job Requisition ID:


Job Category:

Information Technology

Primary Location City:


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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


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Alternate Requisition: