Learning Specialist II (4848) in Santa Ana, CA at Mr. Cooper

Date Posted: 10/30/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Processing Learning Specialist designs, plans, and implements originations training programs, policies, and procedures. Reporting to the Learning Manager, the Processing Learning Specialist researches new training techniques and suggests enhancements to existing training programs. Also contracts with vendors for employee participation in outside training programs.

Roles & Responsibilities:

  • Creates a performance consultant relationship, balancing the needs of the LOB with the resources available to create the most value.  Perform a combination of job shadowing and 1:1 coaching.
  • Planning and implementing training assignments – developing action/project plans, obtaining resources, and completing assignments in a timely manner to ensure that workplace learning and performance goals are achieved.
  • Instructional design – designing, creating, and developing learning solutions to meet needs; analyzing and selecting the most appropriate strategy, methodologies, and technologies to maximize the learning experience and impact, with emphasis on performance objectives, practice exercises, and skill checks.  Learning solutions could include instructor-led training, one-on-one tutorials, self-paced modules, lectures, demonstrations, coaching, conferences, and workshops.  Development of materials includes facilitator and participant guides, powerpoint presentations, job aids, multimedia visual aids, computer tutorials, and reference works.
  • Facilitation – facilitating instructor led training sessions covering specified areas such as new hire training, on-the-job training, refresher training, ongoing training, etc; reporting on progress of employees under guidance during training periods; assisting employees with problems concerning "how to" perform specific tasks related to their job function.
  • Measuring and evaluating – designing surveys and gathering data to answer specific questions regarding the value or impact of learning and performance solutions; focusing on the impact of individual programs and creating overall measures of system effectiveness; leveraging findings to increase effectiveness and provide recommendations for change.
  • Administration – coordinate training schedules according to the needs of the Servicing (new hire training and ongoing training), training registrations and invites, maintain LMS training records, rosters and reports, classroom set-up, scheduling of classrooms and projectors.

Core Requirements:

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • 1 to 3 years previous mortgage processing experience in an originations environment required; prior training experience a plus.
  • Microsoft Word, Excel, PowerPoint, SharePoint. Encompass system knowledge preferred.

Job Requisition ID:


Job Category:

Human Resources

Primary Location City:

Santa Ana

Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition: