Loan Modification Manager - Second Look (2292) in Lewisville, TX at Mr. Cooper

Date Posted: 3/13/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Loan Modification Manager is responsible for the planning, administrating and managing of activities involved in Default Servicing from customer facing operations to the workout process.  Accountable for meeting goals, availability, development of staff, quality, compliance and managing pipelines. Reduce company liability and meeting all department goals. Ensure onshore and offshore team is completing accurate reviews for all Investors, at all Tollgates within the Centralized Modification Department. In addition, this role will manage offshore representatives that are responsible for daily production and quality expectations.


  • Ensure that all procedures are in compliance with company guidelines, state and federal regulations and investor, insurer and guarantor requirements.
  • Responsible for maintaining multiple loan level review reports, templates and dashboards.
  • Training of staff to perform loan level reviews and maintaining high level of accuracy in compliance with regulations.
  • Develop and communicate department and individual goals, policies and strategies.
  • Maintains tracking and performance monitoring mechanisms, as necessary, to keep management team apprised of operational activities.
  • Responsible for ensuring staff meet monthly goals.
  • Drive results for internal and external service level agreements as required
  • Maintain awareness of the mortgage industry and make recommendations to management as appropriate.


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Knowledge of federal laws and regulations governing residential mortgage, such as (but not limited to) ECOA (Reg. B), TILA (Reg Z), RESPA (HUD's Reg X), HMDA (Reg C), Homeowner's Protection Act and Flood Disaster Protection), TCPA, FDCPA, including ability to apply these requirements to business practices and systems
  • Thorough knowledge of mortgage operations including but not limited to REO, Escrow, Underwriting, Originations, Bankruptcy, Evictions, Property Preservation and Insurance
  • Minimum of 5+ years of experience in mortgage default servicing.
  • Minimum of 2+ years of experience managing people/process
  • Previous call center and loss mitigation experience highly preferred.
  • Extensive pipeline management experience highly preferred

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United States of America

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Mr. Cooper

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