Loan Servicing Risk & Control Analyst Sr.-1 (3367) in Irving, TX at Mr. Cooper

Date Posted: 6/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Sr. BOA will be responsible for supporting lines of business within Performing Servicing in the capacity of Adhoc Management Reporting, handle 1st tier of QC Disputes, Servicing Fee Control Logs and Offshore Vendor Support. This position will partner with business groups to ensure timely delivery of quality solutions on Special Projects.  Serve as a liaison to additional parties, including IT, Legal, Compliance, Operations and third party resources. Will be required to possess the necessary skills to research and resolve issues independently with a team player mentality in order to work effectively in supporting the team and management.  Participates in and completes other miscellaneous projects and tasks as needed.

1.Coordinate and execute on special projects with business partners, IT, vendors and senior management

2.Create and Develop ad hoc reports and or queries  to assist the business as needed in order to report operational performance

 3.Review and work QC disputes daily and provide a decision that can be supported by our policies and procedures and to ensure that we respond within the required QC SLA guidelines  4.Review and work daily exception control logs and provide the necessary remediation, when applicable 

5.Possess the ability to interact with various levels of management 

6.Effective communication skills, both verbal and written, including ability create dynamic presentations 

7.Provide 3rd party offshore vendor support by providing oversight related to vendor reports, SLA changes and SOW updates 

8.Utilize tools such as Visio, Excel, Powerpoint  and Sequel Management Studio to mine data, generate reports and create presentations 

9.Assists in development of educational materials/training as necessary. 

10. Other duties as assigned

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United States of America

Posting Organization:

Mr. Cooper

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