Manager Account Services (2134) in Irving, TX at Mr. Cooper

Date Posted: 3/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Essential Job Functions

  • Evaluate, recommend and implement strategies for developing and utilizing technical resources to predict, improve and measure the success of fundamentals and new initiatives linked to business outcomes
  • Leads compliance projects to guide process owners to enhance compliance, reduce complaints and costs, and increase throughput.
  • Creates trending reports and analysis for findings, training, policies and procedures, compliance, business analysis, complaints, QC and QA.
  • Manages and conducts the research and delivery of materials required for internal and external examinations.
  • Organizes meeting to ensure effective communication and adherence to deadlines
  • Manages several project initiatives with competing priorities.
  • Leads proactive review of prior examination findings, business processes, and recent external and internal findings (from Internal Audit, Quality Control, First Line of Defense and/or external exams) to ensure defects have been corrected.
  • Maintains awareness of new and pending governmental, investor, and insurer laws, regulations, and guidelines.
  • Review internal and external examination results to assess Mr. Cooper’s overall compliance with various regulatory and agency practices.
  • Tracks, trends, and analyzes current processes in servicing to assist in identifying potential risks, and works with the business to correct identified areas of risk.
  • Contributes to establishment of department goals and implements goals, plans and schedules.
  • Analyzing exception reports, verification of error messages and miscellaneous codes to determine processing procedures.
  • Lead by example and provide on-going mentorship and guidance to a team of Account Services Associates/Analysts
  • Perform ad hoc duties as delegated by management

Education/Experience Requirements

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.
  • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Payment Processing Management experience preferred
  • Mortgage compliance knowledge (CFPB, OCC, NMS, etc.).
  • Technical writing ability (procedures, standards, etc.).
  • Business writing ability (proposals, summaries, memos, etc.).
  • Minimum 3 years Loan Servicing, or Real Estate Lending experience in an Cash Management payment application environment within Mortgage or Financial Services preferred.

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United States of America

Posting Organization:

Mr. Cooper

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