Manager Dedicated Loans - Transition (4462) in Lewisville, TX at Mr. Cooper

Date Posted: 10/11/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Dedicated Loan Manager leads a team of Single Point of Contact Sr. Associates. This team arranges alternatives to foreclosure by researching Loss Mitigation options to determine potential retention solutions.


  • Organize collection activities and conduct performance reviews.
  • Daily account reviews, monitor calls and provide feedback and coaching.
  • Develop associates through answering questions about loss mitigation techniques and enforcing policy and procedures.
  • Negotiating, collecting and posting of funds, customer service, investor issues, following multi-state legal guidelines for loss mitigation and foreclosure.
  • Managing staff development, performance and quality measures to ensure overall performance. Ensure that all loss mitigation procedures are in compliance with company guidelines and state and federal law.
  • Maintain and implement updated company policies for the Dedicated Loan Specialist Department, including new legislation and/or regulatory requirements, related to foreclosure and property disposition, deed-in-lieu, modification, and other available agency and investor remedies.
  • Responsible for maintaining multiple tracking reports, ensuring staff members are maintaining status information and projections on accounts both during month-end reporting and as requested by management.
  • Coordinating activities with other operational areas.


  • Responsible for supervising team efforts to achieve operational/tactical goals; coordinates day to day transactions
  • Bachelor's degree and typically 5+ years of experience
  • 2+ years of residential, mortgage servicing experience as a team manager/supervisor.
  • Responsible for short term operational goals
  • Experience with LSAMS preferred
  • Advanced proficiency with MS Office tools is required.

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United States of America

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Mr. Cooper

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