Manager Field Services (2629) in Lewisville, TX at Xome

Date Posted: 7/17/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!



The position, Operations Manager, is responsible for all aspects of order operations within order fulfillment. This encompasses production workflows, staff management, expense management, innovative improvement implementation, order fulfillment and contractor services within company guidelines.  Must demonstrate a strong knowledge of the default servicing industry and property preservation rules/regulations for FHA, VA, USDA, Fannie Mae and Freddie Mac.   The Field Services Manager of Operations is responsible for identifying any and all issues which may cause deterioration to Company serviced assets.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following as other duties may be assigned:

  • Direct and coordinate order fulfillment operations and activities to develop and implement short and long-range goals and objectives to meet business and profitability growth objectives
  • Confer with key personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s order fulfillment operations.
  • Provide leadership and information to the operations team to ensure client satisfaction
  • Provide management and training of subordinates, supervisory, manager and or other company leaders.
  • Maintain key working relationships with internal management, subordinates, and internal departments
  • Maintain key working relationships with external stakeholders such as clients, vendors, and industry contacts that allow staying apprised of industry best practices
  • Interact regularly with executive team to ensure that company’s operational priorities are aligned with total company direction


  • Review sales goals and margin analysis of activities, costs, operations and forecast data to determine the progress toward stated goals and objectives making mid-course corrections as needed
  • Achieve financial goals relative to reduction of overhead and expenses
  • Present information and/or solutions to assist in the short and long-term financial viability of the business
  • Provide accurate and usable root cause analysis and corresponding solution to internal teams and client services for use in client related matters
  • Strategic development within the overall operations


  • Manage performance of internal and external teams by evaluating performance, cost benefit scenarios, vetting known and unknown market factors, and implementing change process as needed
  • Vet and test proposed business model modifications by presenting various scenarios to other department leaders
  • Communicate major business modifications to leadership as needed.
  • Ensure consistent and continued productivity of the business by
    • reviewing production and operating reports and
    • resolving operational issues
    • identifying and resolving exceptions
    • implementing and managing standardized methods and procedures for margin returns to ensure minimum costs and prevent operational delays and to meet future growth
    • organizational design and staff management
  • Oversee key projects, processes and performance reports, data and analysis for operations
  • Review operations and plan to meet requirements for sales planning and to ascertain processing requirements to develop new markets for existing products as determined by leadership
  • Leading, guiding, and developing an employee organization through effective hiring, supervision, performance management and performance evaluation techniques
  • Providing consistent direction and establishing rules, procedures, and work schedules to ensure the efficiency of the operation.
  • Review and support operations, finance, marketing and sales when fundamental or new technology is implemented for new or existing products/solutions or improvement to provide cost reduction, customer requirements and market growth

Minimum Requirements


  • Requires a minimum of a Bachelor’s degree or equivalent experience
  • Minimum of 5+years of general management experience in a high-growth business environment and
  • Minimum of 3+ years of a combination of equivalent experience training and development of personnel, performance management and workflow production management
  • 2+ year of default and/or preservation industry experience preferred

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United States of America

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