Manager Field Services (2629) in Lewisville, TX at Xome

Date Posted: 5/17/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following as other duties may be assigned:

  • Direct and coordinate order fulfillment operations and activities to develop and implement short and long-range goals and objectives to meet business and profitability growth objectives
  • Confer with key personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s order fulfillment operations.
  • Provide leadership and information to the operations team to ensure client satisfaction
  • Provide management and training of subordinates, supervisory, manager and or other company leaders.
  • Maintain key working relationships with internal management, subordinates, and internal departments
  • Maintain key working relationships with external stakeholders such as clients, vendors, and industry contacts that allow staying apprised of industry best practices
  • Interact regularly with executive team to ensure that company’s operational priorities are aligned with total company direction


  • Review sales goals and margin analysis of activities, costs, operations and forecast data to determine the progress toward stated goals and objectives making mid-course corrections as needed
  • Achieve financial goals relative to reduction of overhead and expenses
  • Present information and/or solutions to assist in the short and long-term financial viability of the business
  • Provide accurate and usable root cause analysis and corresponding solution to internal teams and client services for use in client related matters
  • Strategic development within the overall operations


  • Manage performance of internal and external teams by evaluating performance, cost benefit scenarios, vetting known and unknown market factors, and implementing change process as needed
  • Vet and test proposed business model modifications by presenting various scenarios to other department leaders
  • Communicate major business modifications to leadership as needed.
  • Ensure consistent and continued productivity of the business by
    • reviewing production and operating reports and
    • resolving operational issues
    • identifying and resolving exceptions
    • implementing and managing standardized methods and procedures for margin returns to ensure minimum costs and prevent operational delays and to meet future growth
    • organizational design and staff management
  • Oversee key projects, processes and performance reports, data and analysis for operations
  • Review operations and plan to meet requirements for sales planning and to ascertain processing requirements to develop new markets for existing products as determined by leadership
  • Leading, guiding, and developing an employee organization through effective hiring, supervision, performance management and performance evaluation techniques
  • Providing consistent direction and establishing rules, procedures, and work schedules to ensure the efficiency of the operation.
  • Review and support operations, finance, marketing and sales when fundamental or new technology is implemented for new or existing products/solutions or improvement to provide cost reduction, customer requirements and market growth

Minimum Requirements


  • Requires a minimum of a Bachelor’s degree or equivalent experience
  • Minimum of 5+years of general management experience in a high-growth business environment and
  • Minimum of 3+ years of a combination of equivalent experience training and development of personnel, performance management and workflow production management
  • 2+ year of default and/or preservation industry experience preferred

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United States of America

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