Manager Resolution - Reverse (5038) in Irving, TX at Mr. Cooper

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

  • Oversee customer facing servicing letters for adherence to timeframes, procedures, and investor guidelines. Oversight includes ownership of the global governance process with Legal, Compliance, and the line of business owners, programming, testing, and ongoing daily letter processes. Ownership and oversight of servicing letter standards.
  • Develop and communicate department and individual goals, policies and strategies.
  • Ensure appropriate communication with customers to enable resolution of problems and overall customer satisfaction.
  • Responsible for maintaining multiple loan level review reports, templates and dashboards. Drive results for internal and external service level agreements as required for timely document creation.
  • Training of staff to perform letter flight check reviews and maintaining high level of accuracy in compliance with regulations.
  • Ensure that all letter procedures are in compliance with company guidelines, state and federal regulations and investor, insurer and guarantor requirements.
  • Provide coaching and motivation to team members and ensure effective feedback to develop the team and high potential individuals.
  • Project Management for multiple letter brands, changes in governance, and private label servicing letters. Project Management may also include updates to software, technology updates, and application development.
  • Ability to streamline and automate processes as necessary to maintain compliance and improve cost per loan.

Job Requisition ID:


Job Category:

Customer Relations

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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