Omni-Channel Principal Project Management (3942) in Lewisville, TX at Mr. Cooper

Date Posted: 10/10/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

Scope/Responsibilities: Operational oversight as a subject matter expert for a single or multiple defined functions within a sub-segment of a business channel or corporate staff function. Provides thought leadership and/or planning for areas of responsibility. Assists in developing budget for assigned area. Direct report to AVP. Responsible for medium and/or short term business entity planning and operational direction. Decisions have a moderate impact on assigned business area.


  • Leads the project throughout the project life cycle, defining project objectives, aligning project resources to achieve goals and ensuring established timelines are met.
  • Drives the initial review to identify and gathers documents for business and functional requirements.
  • Extensive experience in vendor management and driving deliverable.
  • Strong change leader with experience in managing change programs across multiple organizations. Understand the key principles of change management and how to successfully manage planned / unplanned change with little impact.
  • Able to manage stakeholders and drive adoption of new organization, process and software implementation.
  • Defines detailed description of user needs, program functions and steps required to develop or modify systems.
  • Maintains an in-depth knowledge of business operations and understands the technical scope and objectives of their projects.
  • Provides critical thinking and thought leadership in analyzing functional requirements, procedures and problems to automate processing and/or improve systems to ensure that maximum business value is derived from each project.
  • Coordinates with Business Partners, Technical Analysts and Developers to identify and define specifications, indicate areas of system impact and continuously communicate project status and needs.
  • Develops, analyzes and manages project schedules and appropriate project management documentation.
  • Ensures that all PM reports are accurate and are updated in a timely manner.
  • Drives the adoption and implementation of project and program management methodology and oversee project and program management coaching.
  • Provides timely assessment of projects, quality or risk issues with early identification of project issues and risks impacting completion.
  • Provides consistent communication to leadership with updates on progress, impacts, and changes associated with management of portfolio
  • Identify issues/risk solutions, and provides project team with resources/support.
  • Excellent communicate skills (verbal and written) for all levels in the organization.
  • Proven organizational skills and ability to manage through ambiguity in processes and requirements.


  • Bachelor’s degree and typically 10+ years of project management experience preferred. Graduation from a four-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of this position.
  • 5+ years of vendor management experience in terms of software development and delivery.
  • 3+ years of change management experience in terms of process and software implementation and user adoption.
  • Thought Leadership: Use Insightful Judgment, Think Strategically, Apply Financial Acumen, Innovate
  • Results Leadership: Build Customer Relationships, Manage Execution, Show Drive and Initiative, Manage Plans and Change, Build Support
  • Personal and People Leadership: Communicate Effectively, Build Relationships, Team with Others, Adapt and Learn
  • Six Sigma and/or Project Management Professional(PMP) certification preferred.
  • Previous experience in Mortgage Banking and/or Call Center Operations is strongly preferred.
  • Proficient in Microsoft Project, Visio, PowerPoint, Word and Excel.

Job Requisition ID:


Job Category:

Project Management

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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