Operations Associate I - Reverse (1842) in Irving, TX at Champion Mortgage

Date Posted: 7/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Reverse Support Operations Associate is responsible for reviewing, executing and auditing default documents/customer correspondence according to internal & regulatory policies for the servicing of Reverse Mortgages.

Learning required job skills, company policies and procedures. Utilize structured, specific instructions to learn required job skills; gain mortgage-industry process knowledge. Has the ability to effectively meet customer and business needs. Establishes effective professional rapport with external customers. May be responsible for reviewing documents/customer correspondence. Places strong emphasis on accurate and complete documentation. Capable of serving as first impression of Mr. Cooper to external and internal customers. Introduction to managing time, priorities and resources to achieving goals.


  • Learn a multitude of Reverse Mortgage Support Operations processes which serve to move loans through the default process in accordance with HUD guidelines, maintain account information, and process workout solutions.
  • Manage Pipeline as the process owner for 1 or multiple processes
  • Maintain Reporting for daily/monthly production.
  • Analyze documents for required information.
  • Precise data-entry into the servicing system.
  • Cross-train team members to increase the efficiency of the department.
  • Assist Management with day-to-day processes such as working with other business units to resolve account issues, research account-history/documents and provide summary findings.


  • High school diploma or GED equivalent required. Some college and/or mortgage experience a plus. Customer service/default servicing experience a plus.
  • Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
  • Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting.

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United States of America

Posting Organization:

Champion Mortgage

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