Operations Associate I - Reverse (3662) in Irving, TX at Mr. Cooper

Date Posted: 7/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
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Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Reverse Support Operations Associate is responsible for reviewing, executing and auditing default documents/customer correspondence according to internal & regulatory policies for the servicing of Reverse Mortgages.

Essential Job Functions

  • Produce across a multitude of Reverse Mortgage Support Operations processes which serve to move loans through the default process in accordance with HUD guidelines, maintain account information, and process workout solutions.
  • Certified in a minimum 50% of total processes within Support Operations
  • Maintain Reporting for daily/monthly production.
  • Analyze documents for required information.
  • Precise data-entry into the servicing system.
  • Cross-train team members to increase the efficiency of the department.
  • Assist Management with day-to-day processes such as working with other business units to resolve account issues, research account-history/documents and provide summary findings.
  • Assist in reviewing & rebutting internal audit findings.

Education/Experience Requirements

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Experience in Default Servicing is required
  • Proven track record of working/managing multiple processes
  • 1+ year of experience as a Support Operations Specialist is required.
  • General understanding of federal and state mortgage servicing requirements, standards and servicing processes preferred.
  • Working knowledge of Microsoft Excel and its functions (V-lookup, pivot-tables, etc..)
  • Audit/QC and Training Experience is a plus

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United States of America

Posting Organization:

Mr. Cooper

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