This site uses cookies. To find out more, see our Cookies Policy

Operations Support II (5472) in Austin, TX at Xome

Date Posted: 1/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Quantarium, GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience. 

Our Xome teams in Dallas, Orange County, Denver, and Seattle are building next-generation real estate software and service solutions. We put our customers first, are action-biased, and when we fail – we fail fast and move forward. There is no shortage of opportunity for exciting challenges and career growth. Learn more at

Essential Duties and Responsibilities:

  • Provides training and guidance to existing and new team members utilizing assigned projects
  • Solicits input and ideas from stakeholders and effected teams for assigned projects
  • Provides regular status updates, reports to management and key stake holders, and recommends process improvements as needed. 
  • Actively works with 3rd parties to develop new projects/programs and drive integration into existing systems/processes
  • Assists in the creation and implementation of new process and procedures.
  • Serves as escalation point for hot issues to facilitate a timely and effective resolution as related to assigned projects
  • Manages system-based and internal control reports and process queue systems to ensure relevant success metrics are available on any assigned projects
  • Reviews cost estimator process and pricing for financial and process improvement opportunities


  • Associate’s degree or equivalent combination of education and experience
  • Industry experience and/or property management, leasing, construction background, preferred
  • Project management experience
  • Bachelor’s degree preferred
  • H.S. Diploma or GED required

Typical Experience:

  • Strong technical abilities and demonstrated ability to lead others
  • Minimum of 2 years in related area, or 3 years experience with the company

Knowledge, Skills & Abilities:

  • General contractor license or equivalent experience
  • Demonstrated leadership skills and ability to facilitate change
  • Strong verbal and written communication skills, strong customer focus and basic understanding of contractual agreements
  • Understanding of how process outcomes and decisions impact the business
  • Good organization and time management skills; ability to multi-task
  • Strong analytical and problem solving skills
  • Demonstrated ability to coach, train and motivate team members without direct reports
  • Reacts well under pressure and deals with ambiguity
  • Identifies and resolves problems in a timely manner; action oriented
  • Strong computer skills; Excel, Power Point, reporting tools

Job Requisition ID:


Job Category:


Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:


Line of Business:


Additional Posting Location(s):

Alternate Requisition: